What are my limitations during sales promotions and program periods?
When a sale price or discount is offered, the discount applies to the full retail price of an individual item. No other discounts or multiple discounts will be applied. If an item is not available and is ordered during the sales promotion we reserve the right to maintain the backorder and the discounted price will still apply. In-other-words, a "rain check". Sale prices and discounts do not apply to Gift Certificates, special orders, previous orders and backordered items prior to the sale. Sales discounts do not apply to shipping costs and shipping surcharges.

How Soon will My Order be Processed?
All orders are processed immediately upon receipt. If every item ordered is available, and time permits before the close of the business day, every effort will be made to ship your order the same day! If we are not able to fill your order entirely, the item not in stock will be backordered (if not expected in a reasonable time) and order will be shipped. However, if the item not available is expected in a reasonable length of time, the order will be held until said item is received.

How Much will My Domestic Shipping Cost be?
Most domestic USA orders are charged according to zone shipping. Shipping charges begin at $10.99*. All packages originate from Delmont, Pennsylvania (Western PA). More distant zones such as western states and remote rural areas shipping costs will be slightly more. Alaska, Hawaii and US Territories will be shipped via USPS at the lowest rate with insurance. However, heavy and oversized products will be assessed an additional $5.00 - $15.00 shipping surcharge per item. These items with additional shipping surcharges have been noted on the web site. We reserve the right to adjust shipping costs to reflect exceptional weight, volume and remote destinations. *Smaller packages that qualify for First Class Package Rate shipping costs will be manually adjusted accordingly.

How will You Ship My International Order?
All international orders are shipped Air Parcel Post via the US Postal System. Insurance will be added to cover the actual value of the order. Minimum international shipping costs begin at $29.990 regardless of destination. We assure you that the lowest possible method will be calculated and charged to your account accordingly. You will not be contacted with the shipping costs unless you specify otherwise. We will do our best to accommodate any special requests or preferred shipping methods. Please contact us of your needs at the time of the order. ESTIMATED COSTS OF INTERNATIONAL ORDERS - Our Shipping Department will review the ACTUAL COST of shipping your international package. Should your package be less than estimated, your invoice will be adjusted. However, should the charge be greater, we will notify you with the additional amount.

What Happens to My Backordered Item that is Not in Supply?
The item on backorder will remain on backorder until the item is received or the customer calls to cancel. Once received, backorders are processed and shipped immediately. No additional shipping charges will be added to backorders.

Will My Account Information be Secure Over the Web?
Yes! The Scenic Express web site is a secured service. Your purchases are protected by the latest encrypting technology. Orders are processed twice weekly.

Will You Share My Personal Account Information?
No Way ! All personal account information is kept highly confidential. We do not sell names, addresses or any personal information.